A woman claims that American Airlines failed to provide adequate care for her 14-year-old and 12-year-old sons after their flight was canceled. Despite purchasing the airline's unaccompanied minor chaperone services, which include early boarding and escorts until an authorized adult picks them up, the children allegedly spent the night in a "lost children's room" at the airport without food or water.

The airline's policy promises to arrange alternate flights or accommodations in the event of delays or cancellations and to notify adults, but the woman alleges that none of this occurred. The airline asserts its commitment to the safety and comfort of passengers.